Privacy Policy

About Us

Private Oaks Soap is a brand of Covenara Health LLC, located in Hastings, Nebraska. We craft handmade, small-batch natural soaps using organic oils and botanical ingredients. If you have any questions about this policy, contact us at support@privateoakssoap.com.

Information We Collect

When you place an order or create an account, we collect:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely — we do not store full card numbers)
• Order history and account preferences

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs, via cookies and analytics tools.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and support communications
• To send marketing emails and promotions (you may opt out at any time)
• To improve our website, products, and customer experience
• To detect and prevent fraud or unauthorized activity

Cookies and Analytics

Our website uses cookies and third-party analytics and advertising tools, including:

• Google Analytics 4 (GA4) — to understand how visitors interact with our site and improve the user experience.
• Meta Pixel — to measure the effectiveness of our Facebook and Instagram advertising and to enable retargeting.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage your Meta ad preferences at facebook.com/adpreferences.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information only as necessary with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Email marketing platforms to send you communications you have opted into
• Service providers who operate our website and infrastructure

All service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

You have the right to access, correct, or delete your personal information. To make a request, email us at support@privateoakssoap.com.

Contact Us

Covenara Health LLC / Private Oaks Soap
Hastings, Nebraska
support@privateoakssoap.com