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Shipping Policy
Last updated: May 2025
Processing Time
All orders are processed and shipped within 3–4 business days of being placed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order is on its way.
Estimated Delivery
Most packages arrive within 1 week of the ship date. Delivery times may vary depending on your location and the carrier. While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers or circumstances outside our control.
Shipping Rates
Shipping rates are calculated based on the weight of your order and your delivery address. The exact shipping cost will be displayed at checkout before you complete your purchase. We ship within the contiguous United States.
Free Shipping
Free shipping may be available for wholesale customers. If you are interested in wholesale pricing and free shipping eligibility, please contact us at support@privateoakssoap.com to learn more.
Order Issues
If your order is lost, arrives damaged, or you have any other shipping-related concern, please contact us at support@privateoakssoap.com and we will work to resolve the issue promptly. You may also review our Return Policy for damaged or defective items.